DrKTMed and network practices
DrKTMed primarily provides virtual care. A Centre in-person visit is offered only by a specifically confirmed arrangement. Other physical visits are with the identified independent network practice. Your booking identifies the treating practice, practitioner, price and applicable terms.
Centre booking, cancellation and rescheduling notice
The following Centre booking and medical-aid notices apply to Centre services. Independent practices identify their applicable booking and funding terms before you commit. New bookings require the applicable acceptance; existing bookings retain their recorded terms.
Express synchronous consultations
While matching you may keep waiting, convert to an available Booked appointment, or request a refund. Voluntary cancellation before acceptance returns 75% of cleared payment. Unmatched expiry returns 100%. Initial matching lasts 15 minutes; each explicit Keep waiting adds five minutes. After acceptance, service recovery is reviewed by the Centre. Mandatory consumer rights remain: reasonable cancellation charges, death/hospitalisation and provider/platform failure may require another outcome. Request an exception review.
Booked synchronous consultations
Scheduled live consultations have no automatic voluntary-cancellation refund under the stated booking policy. One ordinary free reschedule is allowed up to and including 30 minutes before the appointment. A second change requires a separate resolution; simply asking does not forfeit the booking. Mandatory consumer rights remain: reasonable cancellation charges, death/hospitalisation and provider/platform failure may require another outcome. Request an exception review.
Centre submission accuracy and medical-aid verification
Submission accuracy, verification and fraud prevention
I confirm that the information provided is accurate to the best of my knowledge, and that any documents I submit are genuine. I will correct any errors or changes.
The Centre may seek relevant issuer or scheme verification, request clarification and restrict new bookings where deliberate falsification is substantiated through a documented review. A rejected or unclear document alone does not establish fraud. The person concerned may correct information and request review. Access to existing health records, legally required assistance and appropriate continuity-of-care arrangements are preserved. The Centre may preserve relevant evidence, report suspected offences to competent authorities and pursue lawful remedies for proven losses. Guilt, penalties and legal liability are determined under applicable law; the Centre does not guarantee prosecution or conviction.
Medical-aid consultations require off-site verification of membership/patient particulars, available benefits and scheme authorisation before approval, together with any required cleared co-payment. Medical aid is not accepted for synchronous Express care. Allowed routes are Booked Synchronous and, only when separately implemented and enabled, Express or Booked Asynchronous. Pre-authorisation or benefit confirmation is not a guarantee of eventual payment. Relevant verification must be repeated when material booking or membership details change.
Administrators are individually accountable for recorded approvals and must not approve without performing and recording due diligence. Deliberate or negligent failures may be investigated and may result in disciplinary/contractual consequences or lawful recovery of proven losses. No automatic salary deduction, personal debt, criminal liability or waiver of fair procedure is created by an acknowledgement.
Application consent supports access to the agreed consultation. It does not make consent irrevocable, remove the right to refuse a health service or replace specific informed consent for a procedure or disclosure where required.
Signed declarations, exact statement versions, submission digests, verification records and relevant audit events may be preserved and used in lawful proceedings, subject to applicable confidentiality, privacy, retention and evidentiary rules. A digital acknowledgement does not itself prove that submitted facts are true or guarantee a court outcome.
These provisions supplement the current published policies below. Your signed declaration is recorded in your Medical Profile & Intake. This page does not replace a clinical explanation or specific informed consent where required.
DrKTMed Terms & Conditions
Version 14 · Effective 2026-11-04T20:20:30Z
VERSION INFORMATION
These policies include the DrKTMed network service and financial schedule effective with this published version. Existing recorded acceptances and booking commitments retain their applicable versions.
1. PARTIES AND SCOPE
These Terms govern authorised patient, practitioner and administrative use of DrKTMed. Dr. Kamo Tjelele Medical Centre (the Centre) supplies its own clinical services through DrKTMed. Independent network practices may use the directory and, when enrolled and enabled, the telehealth software. The identified treating practice supplies the care and is responsible for its own clinical fees and claims. A shared platform does not make every network professional an employee or agent of the Centre. A professional who separately accepts the DrKTMed Consultancy / Agency representation mandate authorises only the administrative matching and placement activities described in that mandate; this does not transfer clinical judgement or professional responsibility to DrKTMed. The network-specific provisions below apply to the relevant service; Centre-only provisions apply to Centre services.
2. HEALTHCARE SERVICE AND PROFESSIONAL RESPONSIBILITY
A patient-facing professional must be appropriately registered, verified, competent and authorised for the actual service. Each professional remains responsible for their professional judgement and acts within their lawful scope. Centre practitioners provide Centre care; an independent network practitioner provides care through the practice identified for that encounter. Each practice and DrKTMed remain responsible for their own applicable duties and conduct.
Technology, routing, payment status or commercial considerations may not override clinical judgement or the patient's best interests. Access to shared records does not expand a professional's authority to prescribe, certify or perform another restricted act.
3. TELEHEALTH AND IN-PERSON CARE
DrKTMed primarily provides virtual care. The Centre may provide an in-person consultation only when it specifically offers and confirms that arrangement, including the practitioner, location, time and fee. Other physical visits are with the independent network practice identified for the appointment.
Virtual care is used only where clinically appropriate. Telehealth does not replace a physical examination or in-person care where clinically indicated. The practitioner may end or change a virtual consultation and recommend or refer for appropriate in-person or emergency care. DrKTMed is not an emergency service. A person requiring emergency medical treatment should contact emergency services or attend the nearest suitable emergency facility without delay.
4. PRACTITIONER PREFERENCE AND AVAILABILITY
A patient's selection of a named practitioner is a preference subject to availability, professional eligibility and operational safety. If that practitioner is unavailable, declines, fails to respond within the configured response period or can no longer safely provide the consultation, DrKTMed may suggest or route the consultation to another eligible Centre practitioner. The patient will be informed of the practitioner who actually assumes care.
5. BOOKINGS, EXPRESS REQUESTS AND ATTENDANCE
Scheduled and Express services depend on configured operating hours, practitioner availability and completion of required account, consent and funding steps. Appointment reminders and practitioner-routing alerts may be sent through the secure portal, email and WhatsApp where enabled. For scheduled virtual care, patients should join within the stated joining window. The Centre may permit one replacement booking after a first patient-responsible missed appointment; further missed appointments may require administrative review.
6. FEES, PAYMENTS AND MEDICAL AID
The treating practice sets its consultation fees. The identified practice, responsible practitioner, care mode, total patient price, funding method and applicable booking terms must be shown before the patient commits. Normal-hours and after-hours prices, and the hours to which each price applies, must be clear. A later change to the service or agreed price requires appropriate disclosure and agreement. DrKTMed's platform licence and per-consultation service charges to practices are not automatically added to the patient's agreed clinical price.
Enabled settlement methods may include EFT and PayFast. For an independent in-person appointment, payment is made directly to the practice using its verified instructions or on site. An EFT proof of payment is not proof of cleared funds. A medical scheme and an insurance policy are different funding arrangements; their benefits and rules are not interchangeable. Benefit verification or authorisation is not a guarantee of eventual payment.
Each virtual practice processes its own medical-scheme and insurance claims, in-house or through its nominated external processor. DrKTMed provides the available standardised pro-forma invoices, factual attendance or completion records, and ICD-10/coding summaries for that practice's processing. Providing a document or export does not constitute claim submission, scheme acceptance or reimbursement. The Centre's own authorised claims workflow applies only to Centre care. An external practice's documents are not automatically sent to the Centre's claims processor.
The patient, or another person lawfully responsible for the account, remains liable to the treating practice for the agreed fees and any valid, disclosed and legally recoverable shortfall, deductible, co-payment or uncovered balance after payments and credits have been allocated. DrKTMed does not fund, guarantee or absorb those balances. This provision does not waive statutory benefits, applicable Prescribed Minimum Benefit protections, binding contractual limits or the patient's right to query or dispute an account or funding decision. A rejected claim alone does not establish the final amount legally payable by the patient.
7. CANCELLATIONS AND REFUNDS
Advance bookings may be cancelled subject to the current published Cancellation & No-show Policy and applicable consumer law. Any cancellation charge must be reasonable in the circumstances and is not automatically 100% of the booking value. Cleared payments requiring refund are reviewed through the Centre's finance process.
8. CLINICAL RECORDS AND DOCUMENTS
The treating practice creates and maintains records of the care it delivers. Prescriptions, medical certificates, referrals, reports and other professional documents are issued only when clinically appropriate and by a professional legally authorised for that document and service. Payment does not create an entitlement to a particular diagnosis, prescription, certificate, referral or investigation.
A patient uses one network identity across participating practices. Record access follows an authorised care relationship. When a referral is authorised and sent to its identified treating recipient, that recipient may access the patient's full available longitudinal clinical record across participating practices for assessment and care, including previous consultation notes, diagnoses, allergies, medication and prescription history, results, reports and referrals. The referral summary helps navigation and does not replace or restrict that full history to a summary. Separate permission is not required for every document within an already authorised full-record referral.
The referral records the patient's or lawful representative's authority, or another applicable lawful care basis, the recipient and practice, purpose and relevant dates. Mere network membership, directory browsing, shortlisting, a payment role or practice ownership does not grant access to every patient's clinical record. Legally protected third-party information and other restrictions required by law remain protected. The network cannot supply records that have never been made available to it.
Declining, cancelling or expiring a referral ends access granted solely by that referral, unless another valid care or specifically authorised review relationship supports access. Necessary ongoing care, appropriate handover and lawful record-retention duties remain. Retention of a record already lawfully obtained does not alone grant continuing access to the live network record. Access and disclosure decisions are auditable and retain the originating practice and practitioner.
Reading a shared record does not authorise a professional to diagnose, prescribe, certify, perform a procedure or sign a document outside their verified professional scope and applicable law. Reception, finance, staffing and other nonclinical staff receive only the information required for their authorised duties. An owner or administrator needs a separate lawful clinical or governance role to access clinical content.
9. PRIVACY AND COMMUNICATIONS
Health information is confidential. DrKTMed and each participating practice process it for their respective lawful purposes under the published privacy policy, the National Health Act, POPIA, applicable access-to-information rules and the relevant professional duties. The responsible party and any operator role depend on the actual processing arrangement, not merely on use of the same software.
Email and WhatsApp primarily provide transactional or administrative alerts; detailed clinical content should remain in the secure portal unless a lawful and clinically appropriate transmission method is used. Practice delegation and network membership do not confer unrestricted access to clinical content.
10. ELECTRONIC TRANSACTIONS AND ACCEPTANCE
Electronic records of acceptance, audit events and digital signatures are retained. A typed-name electronic signature may be used where that method is legally and operationally appropriate. Where a law requires a particular or advanced electronic signature, the Centre must use the legally required form rather than relying on a typed name alone.
11. ACCEPTABLE USE AND SECURITY
Users must not impersonate another person, share credentials, access records without authority, interfere with security controls, upload malicious or fraudulent material, misuse professional documents or use DrKTMed unlawfully. Suspected compromise must be reported promptly to support@drkamotjelelemed.com or admin@drkamotjelelemed.com.
12. SERVICE INTERRUPTIONS
Internet, device, electricity, payment, email, WhatsApp, hosting and media services can fail. The Centre will use reasonable safeguards and recovery processes but cannot promise uninterrupted third-party connectivity. Clinical safety takes priority over continuing a technically unsuitable remote consultation.
13. CONSUMER RIGHTS
Nothing in these Terms excludes a right or remedy that may not lawfully be excluded under the Consumer Protection Act or other applicable South African law.
14. GOVERNING LAW AND CHANGES
These Terms are governed by South African law. Material changes are issued as a new version. Where re-acceptance is required, the affected function may remain unavailable until the current version is accepted.
15. CONTACT
General: info@drkamotjelelemed.com
Support: support@drkamotjelelemed.com
Administration and privacy: admin@drkamotjelelemed.com
Claims: claims@drkamotjelelemed.com
REGULATORY BASIS
National Health Act 61 of 2003; Consumer Protection Act 68 of 2008; Electronic Communications and Transactions Act 25 of 2002; Protection of Personal Information Act 4 of 2013; HPCSA Ethical Guidelines including Booklets 1, 4, 5, 9, 10, 11 and 19, as applicable.
CLINICAL GOVERNANCE, SECOND OPINIONS AND SERVICE RECOVERY — 18 OCTOBER 2026
1. Authorised review
The Centre may review a consultation for patient safety, quality assurance, a complaint or a requested second opinion. Designated Senior Practitioners and personnel with a separately authorised clinical-governance role may access relevant Centre records for these purposes. This does not grant unrestricted access to independent practices. This Centre review permission is subject to a lawful purpose, confidentiality, necessity and an auditable reason; it is not permission for personal browsing or unrelated use. Clinical judgments are made by appropriately registered practitioners. Other staff receive only the access needed for their duties.
2. Complaints and outcomes
Select “Clinical / Second Opinion Needed” in Support and identify the consultation. The Centre records the original practitioner, preserves the original record and routes the matter for senior review. An implicated reviewer must declare the conflict and the clinical decision must be made by a different appropriate senior practitioner. The original practitioner may provide a response. The patient receives an outcome approved by a named Senior Medical Practitioner through the secure workspace; email alerts identify senior approval without exposing the clinical narrative. An email queued for delivery is not proof of receipt. Urgent care must not await complaint resolution. Internal review does not prevent an external complaint to the HPCSA, Health Ombud, Information Regulator or other competent body, or access to legal remedies.
3. Free remedial follow-up
A senior reviewer may recommend a free follow-up. The proposed appointment requires Platform Admin authorisation, clinical suitability, available capacity and patient acceptance. The patient is not responsible for an internal practitioner cost allocation. Necessary urgent care must not be delayed by the administrative process. A free follow-up does not require the patient to waive any complaint or non-excludable right.\n
DRKTMED NETWORK UPDATE 2026-11-04-network-2 (terms)
16. INDEPENDENT NETWORK PRACTICES AND THE DIRECTORY
DrKTMed provides virtual care through the Centre and software and directory services for independent network practices. A booking identifies which practice supplies the care. An independent practitioner or practice is responsible for the clinical care it supplies; DrKTMed remains responsible for its own services, duties and conduct. Listing and verification do not guarantee a clinical outcome. No term excludes a right, remedy or responsibility that cannot lawfully be excluded.
DrKTMed distinguishes three participation modes. The Free Professional Directory allows a verified professional to be discovered and receive appropriate referral or independent in-person enquiries without activating DrKTMed virtual-practice technology. The DrKTMed Virtual Practice is an optional paid technology service that adds practice-specific audio, video and text consultations, booking and supported payment workflows under the separately accepted licence. The DrKTMed Consultancy / Agency Network is a separate professional opt-in under which DrKTMed may present an eligible professional to verified requesting organisations for locum, shift, contract or consultancy opportunities within the professional's accepted representation mandate. Joining one mode does not silently enrol the professional or practice in another.
Directory listing is free during the current introductory phase. An independent in-person appointment is arranged with and paid directly to the practice by EFT or on site; no DrKTMed directory consultation charge is imposed for that appointment. A directory enquiry is a request, not a confirmed appointment. Any future listing charge must be disclosed and agreed before it applies. DrKTMed's own in-person care is available only when specifically offered and confirmed, with the practitioner, location, time and price identified; the directory does not create a walk-in service.
17. VIRTUAL PRACTICE LICENCE AND SESSION CHARGES
An external virtual practice that deliberately enrols in the paid DrKTMed telehealth service pays a monthly platform licence fee of R200 and a software and infrastructure fee of R200 for each completed virtual consultation. The monthly licence applies while the paid service is active, including a month with no completed consultations. There is no minimum consultation threshold and no percentage consultation fee under this schedule. A free directory listing or a verification application does not activate a paid licence.
The fixed consultation fee arises once for a completed virtual encounter, regardless of whether its funding route is EFT, PayFast, a medical scheme or an insurer. A booking, benefit authorisation or payment alone does not establish completed care. A cancelled booking or missed appointment with no completed consultation, an in-person directory appointment and a duplicate completion event do not create a completed-virtual-consultation charge. Credits and corrections must remain traceable to the original charge.
For a locum providing a completed virtual consultation through the DrKTMed practice, the locum session administration fee is R200. This is distinct from the locum's agreed remuneration. It is not automatically combined with the external-practice consultation fee for the same session and does not authorise an employment-service charge or an unlawful deduction from wages.
Each virtual practice sets and discloses its own total patient consultation price. These R200 platform and administration charges are not the patient consultation price and are not automatically added to an already agreed patient invoice. They are administrative/software charges, not clinical services or referral commissions, and must not be represented as a medical-scheme clinical tariff item.
The practice agreement records licence activation, billing periods, cancellation, any partial-period treatment and applicable tax presentation before paid access begins. No retrospective activation, undisclosed surcharge or automatic change to an existing patient's agreed fee is authorised by this schedule. Future changes require a new disclosed agreement and apply prospectively under its terms.
18. PROFESSIONAL VERIFICATION AND SCOPE
Professionals must accurately declare their registration, professional category, qualifications, practice details and indemnity status, provide required current evidence, and promptly report changes, restrictions or expiry. Verification records identify the source, reviewer, date and validity period. Council registration is checked through the relevant official register or authorised verification channel; an uploaded receipt or a profile badge alone is not a guarantee of current status.
Evidence is reviewed on its applicable renewal cycle and at least annually under the network's participation requirements. Where required evidence expires or is not current, new directory visibility, referrals and assignments are restricted until review is completed. A missing or expired document is not itself a finding that the council has suspended the professional. Existing record access, appropriate continuity of care and legally required assistance must be handled separately.
Service interests, experience tags and nursing care areas support matching and may be multiple. They do not by themselves establish a registered specialisation or grant prescribing, certification or other professional powers. Only verified authority appropriate to the professional's registration and the actual service may enable a restricted clinical action. Indemnity requirements are assessed against the relevant professional rules and network participation criteria; declaration alone does not verify cover.
19. CONSULTANCY REPRESENTATION, STAFFING AND LOCUM REQUESTS
A professional may separately opt in to the DrKTMed Consultancy / Agency Network. Under that accepted mandate DrKTMed may act as an administrative matching and placement representative by presenting the professional's verified public profile, relevant verified qualifications, location preferences and declared availability to verified requesting organisations. This representation does not make DrKTMed the professional's employer merely because the professional joins, does not authorise DrKTMed to accept a shift on the professional's behalf, and does not guarantee work, payment, personal safety or any particular rate. The professional decides whether to accept each engagement. Private contact details remain masked until an authorised engagement step requires disclosure. Ending representation stops future matching prospectively; accepted engagements, duties, payment obligations and safety/dispute records remain governed by their accepted terms.
Where staffing requests are enabled, DrKTMed assists verified parties to identify professionals who have opted in to relevant work. A displayed profile or availability count does not guarantee a placement, employment, payment or personal safety. The professional and requesting party must receive and accept the actual engagement terms, including contracting parties, verified worksite, responsible contact, duties, hours, remuneration, payment timing and applicable cancellation/dispute arrangements, before work starts.
No employment-service fee is charged to a work seeker under these terms, and no placement fee may be deducted from their remuneration in breach of applicable law. Any requesting-party placement charge requires a separately disclosed agreement; the virtual-consultation fee schedule does not automatically price a staffing engagement. A directory or staffing request does not create an escrow arrangement, payment guarantee or authority to hold or release third-party funds. Only an expressly agreed and lawfully supported payment arrangement may be offered for an engagement.
CONTACT AND SCOPE OF EXISTING CENTRE TERMS
The Centre's published cancellation, account-security and clinical-governance provisions continue to apply to Centre services. Any review access described as Centre-wide is limited to Centre care and a lawful, necessary, specifically authorised review; it does not confer unrestricted access to other independent practices. Questions about an external practice's invoice or claim should be directed to that practice or its nominated processor. The Centre's claims contact handles Centre claims. Privacy and platform concerns can be sent to admin@drkamotjelelemed.com or support@drkamotjelelemed.com.
End of DRKTMED NETWORK UPDATE 2026-11-04-network-2 (terms).
NETWORK PARTICIPATION ADDENDUM — 4 NOVEMBER 2026
DrKTMed offers separate healthcare activities: care through Dr. Kamo Tjelele Medical Centre, directory listings for independently registered professionals, optional technology for independent virtual practices, and an expressly opted-in staffing/consultancy representation network. Terms describing practitioners as serving through the Centre apply to Centre-provided care, not automatically to every independent professional listed in the directory. The actual treating professional or independent practice is identified before a clinical booking. Listing a professional does not constitute Centre employment or transfer their professional clinical duties to the Centre.
New account types for Network participation may be submitted using one verified identity. A directory account does not by itself confer clinical access, activate paid software, or authorise recruitment representation. Users must protect their credentials and may use eligible passkeys where provided. Material changes to these terms are versioned; earlier accepted terms and patient-care charges are not silently replaced.
The separate Network Terms, Professional Terms, Agency/Employer Terms, Verification Policy and Complaints Procedure apply as relevant. Mandatory South African consumer, privacy and professional rights are preserved.